training vs support

Software success is highly dependent on how well the people use the program.  One of the biggest issues, in this business, is when training crosses the line into support.  Turnover affects training success in any organization as well.

Our business model was predicated on this principle.  Wazaware does not install software and then just evaporate into the unknown.  We partner with our business clients to keep training ongoing and fresh.

Wazaware tracks the training performance of associates.  That feedback is delivered to the point person at our client company.  WazaWare makes every effort to train effectively before delivering a score that may rate that associate as billable support vs training.  The client then has an upfront opportunity to address the factors as they see fit.

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What Makes Us Different

Our pricing model allows us to be different from the start. We have an upfront step in price that allows us to instal the infrastructure, train, and audit. We then have a monthly fee for our software licensing. Included in that fee is support.

While some associates may call us because they are not fully trained, we will put it under support.  Until, the situation becomes counterproductive to both of our organizations.

  • Partnership Strategy.
  • Opporutnity to Improve.
  • Saving Time for Clients.
  • Cut Cost Without Sacrifice.
  • Automate Your Business.

You Should Know

When our support staff feel that the support arena has been breached; we will contact the point person for review.

We have a training refesher course that comes with our lowest pricing possible. We will come to the facility and perform the training as if the software was just installed.

Training vs Support is clearly defined in our contractual agreements with every client. However; we do not move forward with any chargeable event without first confirming with the point person on the account.